FREQUENTLY ASKED QUESTIONS
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DO I HAVE AN ARCHIVE OF MY ORDERS?
- Yes, you have an order archive. After you have bought a certain product from us you can order it again.
IS MY PERSONAL INFORMATION PROTECTED?
- Yes, it is! Our web site provides higher protection and all bank transfers are made through virtual POS terminals in conjunction with high security.
CAN I ORDER THE SAME PRODUCT AGAIN QUICKLY WITHOUT GOING THROUGH THE WHOLE PROCESS OF SHOPPING?
- Yes, you can! In "My Orders" menu you can track your orders and purchase products with the already entered data.
CAN I SEND A PACKAGE TO ANOTHER ADDRESS, NOT MINE?
- Yes, this is possible! Add a new address to your profile, then at the end of the order, you must select it as the delivery address.
HOW OFTEN DO YOU DO DISCOUNTS?
- Our promotions and discounts system is concentrated in each new product to be offered at a discount in order to reach out to more customers at an affordable price. Of course, we do promotions of separated products or product categories.
WHAT IS THE ORIGIN OF THE PRODUCTS IN THE STORE?
- All items in Vetrobranite.com have guaranteed origin and quality. We work with companies all around the world, but mainly with manufacturers from countries such as Germany, Italy, England, Taiwan, China and others.
IS THERE A GUARANTEE FOR ITEMS IN THE STORE?
- Some of our products have a guarantee. In the description of each item it is pointed out whether it has a guarantee or not.
DO YOU DELIVER TO MY TOWN OR VILLAGE IN BULGARIA?
- Yes, we deliver to all parts of Bulgaria with SPEEDY courier company.
CAN I VIEW THE MERCHANDISE BEFORE I PAY IT?
- We give you the opportunity to open the merchandise upon receiving in presence of the courier, to view and try it before you pay (within 15 minutes). In case the product does not meet your expectations, it is not the desired item or you find a fault, you have the right to return it to the courier and the cost of return shipping will be at your expense.
CAN I RETURN THE PRODUCT IF I DON’T LIKE IT?
- You can return an item if you have protected their look, packaging and the conditions described HERE. You can return the product back to an address indicated by us. We will return your money within 30 working days by postal money order that can be paid to you in an office of Econtc ourier company chosen by you. To receive it you only have to bring an ID card in the Econt office.
HOW CAN I PAY THE MERCHANDISE? CAN I PAY DIRECTLY TO THE COURIER?
- Yes, it is possible to pay directly the courier using the option ‘cash-on-delivery’.
IS THE SECURITY OF THE ONLINE PAYMENTS GUARANTEED?
- Yes, bank transfers are made through virtual POS terminals in conjunction with highest security.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
- Delivery deadline is between 1 (one) and 2 (two) working days depending on the populated place.
HOW MUCH TIME DO I HAVE TO TAKE MY ORDER FROM A SPEEDY COURIERS OFFICE?
- You have 7 days to pick up your purchase from a Speedy office. If you don’t meet this condition, you will be charged additional fees.
WHAT SHOULD I DO IF I RECEIVE A BROKEN/DAMAGED ITEM?
- Before we send the ordered item, it is tested and thoroughly reviewed by our specialists. After that the ordered product is transmitted to a courier in an excellent presentation. Each order is insured. Please review thoroughly all ordered products for damage before you take the order from the courier. In case of damage caused during transportation please contact the courier company that delivers your shipment.
- In case of broken / damaged items due to courier's fault, we assume no complaints.
- Complaints are directed to the courier company.
WHAT IS LEFT, RIGHT, FRONT, BACK OF MY CAR?
- The driver's side is left and the passenger’s is right. All items in the site are named following that. Left are the parts on the driver’s site.
Right are the parts on the passenger’s side.
HOW CAN I CONTACT YOU IF I HAVE ANY QUESTIONS?
- Use the phone, skype and e-mail in the Contact page for any questions, recommendations, suggestions and criticism